What should I do if my product is defective or stops working?Updated 14 days ago

If you encounter any issue with your product such as it being defective or ceasing to function properly, we request that you provide us with a short video or a picture clearly illustrating the problem. 

This documentation is crucial as it helps us effectively review the situation. Often, by seeing a visual of the issue our team can identify common user mistakes that will resolve the issue immediately. 

Providing visual evidence of the issue expedites the process and ensures that we can work towards a satisfactory resolution.

We greatly appreciate your cooperation in resolving product issues and look forward to assisting you. By documenting the problem clearly, you enable us to improve our products and services continuously.