Shipping & Delivery

<h3 id="what-is-your-return-policy">What is your return policy?</h3><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will gladly accept returns within 30 days for a full refund on the product price. Please email us at support@superbrandtools.com if you would like to request a return. We will process your return payment once we receive the returned items. <ul><li dir="ltr" id="isPasted" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px;"><span style="font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase.</li></ul> <ul><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px;"><span style="font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We cannot accept any returns for shipments outside the continental United States.&#xA0;However, you are always protected by the Superbrand Promise. If your item arrives damaged or defective we will ship you a new one, free of charge!&#xA0;</li></ul> <h3 id="can-i-return-items-if-i-change-my-mind">Can I return items if I change my mind?</h3>Yes! You have 30 days to decide if you want to return the item. <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please email us at support@superbrandtools.com if you would like to request a return. We will process your return payment once we receive the returned items. <h3 id="isPasted">How do I start a product return?</h3><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 1: To start a return, email us at <a data-fr-linked="true" href="mailto:support@superbrandtools.com">support@superbrandtools.com</a>.&#xA0; <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 2:&#xA0;Our support team will send instructions and where to send the return item.&#xA0; <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 3:&#xA0;Send the return item(s) to our Returns Warehouse.&#xA0; <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step 4: Once the return item as been received, please allow for 3 business days for the refund to be processed. <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In short, all you need to do to start your return is email us at <a href="mailto:support@superbrandtools.com">support@superbrandtools.com</a>. Our customer care team will guide you through the process. <span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Important Returns Information:&#xA0;<span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Product returns must be sent to our returns warehouse. We do NOT list our return warehouse address online, any address you see online is NOT our returns address. To return a product, you must email us at support@superbrandtools.com. Our support team will provide instructions and our returns warehouse mailing address. <h3 dir="ltr" id="isPasted" style="line-height:1.38;margin-top:16pt;margin-bottom:4pt;">How long will it take to process a return?&#xA0;</h3><span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Your refund should be initiated within 3 business days of the delivery of the item to our return center. It may take up to 10 days for the refund to be reflected in your account. <h3 id="do-you-offer-refunds">Do you offer refunds?</h3>Yes!&#xA0;<span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your product is lost in the mail, damaged, or defective we will happily issue you a full refund. Please just let us know within 30 days of your order.<span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note, we&#xA0;can only offer refunds on items that arrive damaged, defective, or are returned in good condition. W<span style="font-size: 16px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">e CANNOT offer refunds on products that have already shipped. If your product has already been shipped, you must return it to be eligible for a refund.&#xA0;

Returns, Refunds, and Exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-or-cancel-my-order-after-i-placed-it">Can I change or cancel my order after I placed it?</h3>Yes, you may change or cancel your order after you&apos;ve placed it.&#xA0; You MUST contact us&#xA0;within 4 hours of placing your order to change an address, remove items, or cancel the order entirely. After 4 hours we cannot guarantee the ability to cancel your order because the items may have already been packed for shipment. <h3 id="isPasted">How do I change or cancel my order?</h3>Step 1. Email us at <a data-fr-linked="true" href="mailto:support@superbrandtools.com,">support@superbrandtools.com</a> or start a Live Chat.Step 2.&#xA0;Share the following details:<ul style="margin-left: 20px ;"><li style="font-size: 16px;">The name and email address you used to place your order&#xA0;</li><li style="font-size: 16px;">What items you would like to remove or cancel&#xA0;</li><li style="font-size: 16px;">If you are changing a shipping address, make sure to share the new shipping address you would like your items sent to in your email.</li></ul>Step 3.&#xA0;Our customer service team will immediately cancel the order and issue a full refund.&#xA0; Important:&#xA0;You MUST contact us within 4 hours of placing your order to cancel the order. After 4 hours we cannot guarantee the ability to cancel your order because the items may have already been packed for shipment.

Changes and Cancellations

<h2 id="which-payment-types-do-you-accept">Which payment types do you accept?</h2><p id="isPasted" style="box-sizing: border-box; outline: none; margin: 0px 0px 14px; padding: 0px; color: rgb(65, 65, 65); font-family: Oswald, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept: Visa, MasterCard, American Express, Apple Pay, Google Pay, Sezzle, Shop Pay, and all other Major Credit and Debit Cards. <p style="box-sizing: border-box; outline: none; margin: 0px 0px 14px; padding: 0px; color: rgb(65, 65, 65); font-family: Oswald, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you prefer to pay over the phone, please call our Customer Support line anytime between 9am and 4PM Central Time and one of our Customer Care Team members can help you place your order. <h2 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h2>Yes! We have two Buy Now Pay Later providers: Shop Pay and Sezzle.&#xA0; This means, instead of paying the entire order value upfront, you can split your order into 4 easy monthly payments. <h2 id="isPasted">Do you accept PayPal?</h2>We currently do not accept Paypal, but we do accept Apple Pay, Google Pay, Shop Pay, Sezzle, and major credit and debit cards. <h2 id="are-there-any-surcharges">Are there any surcharges?</h2>For customers located in the United States, Sales Tax may be applied to your order depending on the shipping location.&#xA0; <h2 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h2>Refunds typically appear on your credit card statement within 72 hours. However, they can take up to 10 business days. This delay is based on your bank or payment provider and is out of our control.&#xA0; <h2 id="do-you-offer-gift-receipts">Do you offer gift receipts?</h2>No, we do not offer gift receipts at this time. But, we do allow gift recipients to return products. All they have to do is email us with the name / email of the original order and we can process the return.&#xA0; <h2 id="isPasted">Does your website protect my data?</h2><p style="box-sizing: border-box; outline: none; margin: 0px 0px 14px; padding: 0px; color: rgb(65, 65, 65); font-family: Oswald, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">YES! All of your information is safe and secure. We take your privacy very seriously. It is our first priority to protect your information by using SSL encryption. What that means to you is that your information is encrypted and can&apos;t be stolen when it&apos;s sent across the internet. We use the same type of encryption that is used by banks, and all payments are handled directly by 3rd party payment processors. So, we NEVER see or store your credit card information.&#xA0;<p style="box-sizing: border-box; outline: none; margin: 0px 0px 14px; padding: 0px; color: rgb(65, 65, 65); font-family: Oswald, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

Payment

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3>Yes, we do offer digital gift cards for purchase. To initiate the purchase of a digital gift card, simply contact us via email, phone, or live chat and our customer care team will provide you with a link to purchase the digital gift card.&#xA0; <h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3>Gift Cards are valid for 5 years. <h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>No, all Gift Card sales are final and are not eligible for refunds, returns or exchanges.&#xA0;

Gift cards

There's a few ways to get discounts on your favorite items at SuperBrandTools. 1. Sign up for our newsletter on the bottom of our website home page. You'll automatically get 10% off your first purchase!. 2. Join the Super Rewards Program: https://sup

<h3 id="isPasted">How can I get a SuperBrandTools discount code?</h3>There&apos;s a few ways to get discounts on your favorite items at SuperBrandTools.&#xA0;1. Sign up for our newsletter on the bottom of our website home page. You&apos;ll automatically get 10% off your first purchase! <img src="https://uploads.gorgias.io/qgaXzxaZqd6vDWOp/Screen_Shot_2023-11-13_at_4.36.25_PM-1046d3f1-3483-4209-8614-4ec37d10e742.png" style="width: 500px;" class="fr-fic fr-dib fr-fil"> 2.&#xA0;Join the Super Rewards Program: <a href="https://superbrandtools.com/pages/loyalty-program" id="isPasted">https://superbrandtools.com/pages/loyalty-program</a>By joining the Super Rewards program, you&apos;ll earn points for every purchase. You can use yours points toward free shipping, discounts, and free products.&#xA0;<h3 id> </h3><h3 id="where-do-i-enter-my-discount-code">Where do I enter my discount code?</h3>Discount codes can be applied on the checkout page of our online store at <a href="//SuperBrandTools.com">SuperBrandTools.com</a>Once you reach the checkout page, you can enter your promo code at checkout in the box labeled &#x201C;gift card or discount code&#x201D;. <h3 id="isPasted">My discount code wasn&apos;t applied, what should I do?</h3>Please email us at support@superbrandtools.com with the discount code. As long as the code is still live, we can apply it to your order. <h3 id="isPasted">Can I apply multiple discount codes at the same time?</h3>We can only apply one (1) promo code at a time.&#xA0;

Orders & Shipping

Shipping & Delivery

Returns, Refunds, and Exchanges

Changes and Cancellations

Payment

Gift cards

Discounts and Promo Codes